Refund & Cancellation - E-learning Portal with Instructor led Online Training Courses

Refund & Cancellation

Cancellation Policy

To cancel the training program you must provide information to KernelTraining Pvt. Ltd. If you have any questions, please contact us. You need to clearly mention reason of cancellation.

For Self Placed Learning:

If you want to cancel your order and need refund then you have to raise refund request within 10 business days of purchase of online course. Money back guarantee will automatically be void if the participant has accessed more than 30% content or downloaded the learning material. After 10 days of time no refund will be given.

For Instructor Led Online Training:

If you want to cancel your order and need refund then you have to raise refund request within 10 business days of purchase of online course. Money back guarantee is void if the participant has accessed more than 30% content of an e-learning course or has attended online training for more than 1 day. After 10 days of time no refund will be given. Also, in case user downloads the recording or learning material for the course the money back guarantee will be void.

Cancellation due to Natural disaster:

Kernel Training Pvt. Ltd. reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or any un-avoidable events such as floods, Earthquakes Etc.

What if KernelTraining cancels the training program from its side?

In case KernelTraining cancels an event, 100% refund will be paid to the student. Notification will be provided to the students regarding cancellation.

Refund Policy

Thank you for registering with KernelTraining. We ensure that our user’s have awesome experience while they discover and assess our courses.

As with any online registration experience, there are terms and conditions that govern the Refund Policy. When you register a training course on KernelTraining, you agree to our privacy policy, Terms of Use and Refund Policy. It is your responsibility to be familiar with these policies.

Prior to making payment, you are suggested to take a recorded demo session and be sure about our offerings. You cannot exchange your course for another course.

Recorded Demo session which is provided in our website may or other trainer would take the live class depending on the availability. There is no guarantee that same recorded demo faculty would be available.

Please use same email id to make the Payment as you registered with KernelTraining, Once the Payment made to our KernelTraining, It takes time for verification, once verification is made, then KernelTraining team activates the LMS & provide the live classes access to user’s. Please note down the transaction number for future reference.

Please note that if there is any issue from Customer’s side, then in that case no refund will be given. Remember, refund will also not be given, if the customer changes his or her mind or opinion to not to join. Kindly attend online sessions after registration because lots of efforts are kept by our team to fix a batch for you.

Please choose your course very carefully. We do not give refund if you change your mind or make wrong selection. This policy shall apply to all courses which are listed on KernelTraining website.

For Self Placed Learning:

If you want to cancel your order and need refund then you have to raise refund request within 10 days of purchase of online course. Money back guarantee will automatically be void if the participant has accessed more than 30% content or downloaded the learning material. After 10 days of time no refund will be given.

For Instructor Led Training:

You have to raise refund request within 10 days of commencement of the 1st batch that you are eligible to attend. Money back guarantee is void if the participant has accessed more than 30% content of an e-learning course or has attended online training for more than 1 day. After 10 days of time no refund will be given. Also, in case user downloads the recording or learning material for the course the money back guarantee will be void.

Classes Postpone:

KernelTraining Pvt. Ltd. reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or any un-avoidable events such as floods, Earthquakes etc..

What if KernelTraining cancels the training program?

In case KernelTraining cancels an event, 100% refund will be paid to the student.

Refunds for Duplicate Payment:

Refund of the duplicate payment made by the delegate will be processed by means of same source (original method of payment) in 10 to 15 working days post intimation by the customer.

Important note: All refunds will be processed within 10-15 working days after the refund request is approved by KernelTraining.

Rescheduling policy

Thanks for your registration. We want to make sure that our user’s have a rewarding experience while they are discovering information, assessing and enrolling for our online training program.

We reserve right to reschedule the live online sessions. Please note that rescheduling will be subject to availability of seats.

We encourage you to register early, as sometimes slots sell out. Although Kernel Training reserves the right to reschedule due to insufficient registrations, instructor emergencies or other unforeseen circumstances, Kernel Training rarely cancels or reschedules classes. If it is deemed necessary to reschedule the class, registrants will be notified immediately.

Once payment is received, you are booked for the class. You must notify us, well in advance to reschedule your class. Please notify us as soon as possible of any changes in your scheduled training. Cancel and reschedule requests must be received by Kernel Training in email ([email protected]) verbal communication at +91 809 977 6681.

For each interactive session, you must arrive on-time! We are committed to teaching you online, please ensure you are committed to attending the class and that your personal/work schedule is squared-away.

The dates which are given in the website are tentative may change according to the availability, registrations, postpone due to emergency, may change according to faculty choice.

Rescheduling is time taking process, may take hours or days, all kind of intimations will be provided to the registered users. Regular live classes have a probability of rescheduling as per the Emergency.

If for some unforeseen reasons, a student wants to reschedule his/her online training program to a future date, a rescheduling fee is charged as mentioned below:

  • If the request of rescheduling from student is received within 10 days of registration, no rescheduling will be done.
  • If the rescheduling request is received after 10 days, then 10% of registration fee will be charged in order to reschedule training program. Please note that rescheduling will be subject to availability of seats.

What if Kernel Training reschedule the online training program/classes?

If Kernel Training reschedule the training event, the users will have privilege of rescheduling as per his or her convenience and attending online classes in future (Limited to specific time).

If you have any queries on rescheduling policy. Feel free to contact us.