ITIL Service Operation
About ITIL Service Operation:
ITIL Service Operation is one of the significant module of ITIL (International Technology Infrastructure Library). The main aim of ITIL service operation processes is to ensure that IT services are delivered efficiently and effectively. Which includes- Fixing problems, resolving service failures, satisfying user requests as well as carrying out routine operational tasks.
ITIL SO training assist you to get the ITIL SO certification, which ensures the ability of the candidate. ITIL SO mainly focuses on the operational activities, principles, processes and functions that enable organizations and individuals to successfully manage how their products and services perform.
Why Learn ITIL Service Operation?
The ITIL SO Online course is designed based on the industry demands. Every module is explained based on the real time experience. Our professional trainer assists the candidate to explore the operation and functions. Our technical team and trainer is very active in responding to the query. We are available to the candidate at any time, candidates can raise their doubts and cleared during the ITIL Service Operation course or after the class. We capture videos of every session and saved in the LMS session, in case if candidate not attended the session they can refer the saved session. We prepare the candidate for ITIL service operation practice exams. Career in ITIL Service Operation is awesome.
About ITIL Service Operation instructor:
Kalyana Chakravarthy Mekala (M.Tech)
(ITIL and Prince2 expert)
Mr. Kalyana Chakravarthy Mekala got real time experience in teaching students for ITIL CSI, foundation, SS, ST, SD and SO courses. He has acclaimed lot of goodwill and accolades in the field of ITIL by his high impact training sessions.
He is certified ITIL V3 Expert for both Lifecycle & Capability. Kalyana Mekala implemented ITIL ITSM in 5 Five MNC companies in India and Egypt. He is also certified Prince2 Practitioner and Six Sigma Green Belt on Balanced Score Card creation. Kalyan Mekala has worked for number of IT organizations in India and abroad. He is accredited ITIL & Prince2 Trainer from APMG.
ITIL Service Operation Prerequisites:
For getting ITIL SO certification, candidate must have valid ITIL Foundation Certificate in IT Service Management or Earlier ITIL V2 foundation Plus Foundation Bridge, ITIL expert certificate in IT service management
Course Targeted Audience:
The main targeted audience for the ITIL SO online training
- Chief technology officers (CTOs)
- Supervisory staff
- Chief information officers (CIOs)
- Service designers
- IT planners
- Team leaders
- IT architects
- IT audit managers
- IT consultants
ITIL SO Training Target:
- Introduction to service operation
- Common service operation activities
- Service operation processes
- Organizing for service operation: functions
- Service operation principles
- Implementation of a service operation
- Technology considerations
- Risks, Challenges and critical success factors
Online Training Format:
All the registered participants will get the confirmation mail from us. Participates of the same course will get the login details, which provides access to the LMS session. LMS includes all the stuff required for understanding the course. At the end of the everysession videos are uploaded in the LMS session. We provide 24/7 availability of the candidate based on their demand. Our training and technical staff is very active in responding to the query. Every tasks are explained clearly and if candidate raises any doubts they can cleared after the class. You don’t have to wait for getting answers to any of your queries.We provide all the information like ITIL SO exam cost and questions asked in interviews.
Our Lab is fully equipped with latest infrastructure with Power 6 and IBM X-series dual Xeon Based servers, EMC Clarion, Netapp Unified Storage, Brocade FC switches, Cisco FC switches, Cisco L4 switch, and all the servers are integrated with SAN. All the servers are monitored by Nagios monitoring agent with the OTRS ticketing system. All the students will have an individual access to the servers through thin clients remotely. Students will be exposed to the real time scenarios and service design tools through which they can get good exposure on the subject. To help the student in their practical sessions, there will be lab faculties available all the time. We provides-
- ITIL service operation book
- Resume Preparation
- Placement Assistance
ITIL SO Certification:
ITIL SO certificate is a part of ITIL service operation online training program. This certificate assists the candidate in boosting their career in IT service management. ITIL Service operation certification ensures that the candidate has knowledge of the service function, operations and maintaining of the IT service management as documented in the ITIL Service Operation publication. ITIL Certification includes course name, candidate name and average marks of the candidate scored during course completion. In case, if candidate scored lower grades, our trainer team helps the candidate in building their weak points.
ITIL Service Operation course curriculum:
1: ITIL V3 Service Operations Principles
Goal set: By the end of this module of ITIL SO online course you need to understand about the good service offering, balancing operations, service operations in lifecycle, communication, operational health
Topics: Balancing Operations & Good Service Offering, Context of Service Operations in Lifecycle & Operational Health,Communication, Documentation & Inputs and Outputs, ITIL service operation processes.
2: Service Operation Processes
Goal set: By the end of this module of ITIL Service operation training you need to understand about event management, incident management, triggers and process activities.
Topics: Purpose, Scope, service operations management ITIL,ITIL so dumps, Business Value & Policies of Event Management,Event Management Process Activities,Triggers, Inputs, Outputs, CSF, KPI, Challenges & Risks,Purpose, Scope, Business Value & Policies of Incident Management,Incident Management Process Activities,Triggers, Inputs, Outputs, CSF, KPI, Challenges & Risks,Purpose, Scope, Business Value & Policies of Request fulfillment,Request fulfillment Process Activities,Triggers, Inputs, Outputs, CSF, KPI, Challenges & Risks,Purpose, Scope, Business Value & Policies of Problem Management,Problem Management Process Activities, Triggers, Inputs, Outputs, CSF, KPI, Challenges & Risks,Purpose, Scope, Business Value & Policies of Access Management,Access Management Process Activities,Triggers, Inputs, Outputs, CSF, KPI, Challenges & Risks.
3: Organizing for Service Operations
Goal set: By the end of this module of ITIL SO online course you need to understand about technical management, service desk, application management, Service Operations Roles and Service Operations Structure.
Topics: Service Desk,Technical Management, Applications Management, IT Operations Management, Service Operations Roles, Service Operations Structure.
4: Technology Considerations of Service Operations
Goal set: By the end of this module of ITIL SO online course you need to understand about Incident and event Management Process and Tool Considerations,Problem Management Process Tool Considerations,Access Management & Request Fulfillment.
Topics: Event Management Process Tool Considerations,Incident Management Process Tool Considerations,Problem Management Process Tool Considerations,Access Management & Request Fulfillment.
ITIL SO Demo Class Recording
Welcome, To ITIL SO Training
How it Works?
- This is an ITIL SO Online training with Instructor led live and Interactive Sessions.
- This course contains Practical Work involving Practical Hands-on, Lab Assignments, and Real World Case Studies. This practical work can be done at your own pace.
- You will have access to 24×7 Technical Support. You can request for assistance for any problem you might face or for any clarifications you may require during the course. We also provide ITIL SO training material for your reference.
- At the end of the ITIL SO online training, you will have to work on a Project. You will receive a Grade and a Verifiable Certificate on the successful completion of this project andITIL service operation exam dump.
Frequently Asked Question
Covered complete topic
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