ITIL MALC Certification
About ITIL MALC Certification:
ITIL MALC certification is the significant module in ITIL to provide IT services. Its main aim is to give candidates the skills to assists an organization’s service delivery by building the service life cycle stages. ITIL MALC Training results to provide a candidate from ITIL content knowledge to ITIL integration knowledge and content application. It builds skills that can be used in the workplace in a tangible way.
ITIL MALC study guide prepared by our trainers build your skills in IT services and help you to get ITIL MALC certification.
Why Learn ITIL MALC Training?
The ITIL MALC course covers the entire process needed for bridging the service lifecycle stages. The Course curriculum is designed by the professional experts based on the real time experience. Which assists the candidate in ITIL managing across the lifecycle. Each module is explained clearly and candidate can raise their doubts after or during the class. We have a very well design LMS sessions that will help the candidate in clear understanding of the course. Candidate can see the videos for the missed session. After completion of every class we save the videos in the LMS for further reference. We prepare the candidates for the ITIL managing across the lifecycle sample exam to face ITIL MALC exam questions. ITIL MALC training to boost your career in IT field.
About ITIL instructor:
Kalyana Chakravarthy Mekala (M.Tech)
(ITIL and Prince2 expert)
Mr. Kalyana Chakravarthy Mekala got real time experience in teaching students for ITIL CSI, foundation, SS, ST, SD and SO courses. He has acclaimed lot of goodwill and accolades in the field of ITIL by his high impact training sessions.
He is certified ITIL V3 Expert for both Lifecycle & Capability. Kalyana Mekala implemented ITIL ITSM in 5 Five MNC companies in India and Egypt. He is also certified Prince2 Practitioner and Six Sigma Green Belt on Balanced Score Card creation. Kalyan Mekala has worked for number of IT organizations in India and abroad. He is accredited ITIL & Prince2 Trainer from APMG.
ITIL MALC course Prerequisites:
For this ITIL MALC training program candidates need to have valide ITIL foundation certificate and they need to also have 15 credits from previously attended ITIL intermedicate courses. It is highly recommended, although it is not mandatory, that each student read the complete ITIL library.
Course Targeted Audience:
The main targeted audience for the ITIL MALC, but it’s not restricted:
- IT managers
- Chief information officers
- Senior IT managers
- IT operations practitioners
- IT development practitioners
- IT professionals
ITIL MALC Training Target:
- Communication and stakeholder management
- Significant concepts of the service lifecycle
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- ImprovingandImplementingservice management capability
- Governance and organization
ITIL MALC Training Format:
After getting the registration process, we deliver the demo class to the candidate. We provide login details for the candidate. After login candidate can access LMS session, videos and study materials prepared by our professional staffs. The Candidate can raise any doubts during the interactive ITIL MALC classes and get cleared. Our trainers and technical staff is very active in responding to the query of the candidate. We take special attention to each candidate to provide full time assistance to the candidate for this ITIL MALC training.
Our Lab is fully equipped with latest infrastructure with Power 6 and IBM X-series dual Xeon Based servers, EMC Clarion, Netapp Unified Storage, Brocade FC switches, Cisco FC switches, Cisco L4 switch, and all the servers are integrated with SAN. All the servers are monitored by Nagios monitoring agent with the OTRS ticketing system. All the students will have an individual access to the servers through thin clients remotely. Students will be exposed to the real time scenarios through which they can get good exposure on the subject. To help the student in their practical sessions, there will be lab faculties available all the time. We provides-
- ITIL MALC PDF
- ITIL managing across the lifecycle PDF and book
- Resume Preparation
- Placement Assistance
ITIL MALC Certification:
ITIL MALC certification ensures that candidate has skills to support an organization IT service delivery. This certificate assists the candidate to hone their skills in IT service management. This certificate includes the course name, candidate name and performance of the candidate during the course in terms of grades/marks. In-case if the candidate will not get the satisfied score, or professional team is ready to help them in building their weak points. We provide interview questions based on the industry demands to build confidence in candidate while attending interviews after of ITIL MALC training. We provide complete assistance in answering the queries and preparing for the ITIL certification exam. Candidates will get the certificates after ITIL MALC case study and course completion.
ITIL MALC course curriculum:
1: Key Concepts of Service Lifecycle
Goal Set: In this module of ITIL MALC training you need to understand about managing services, types, life cycle of service and about RACI.
Topics: Managing services & Service Management, Service Lifecycle, Service Value, Service Types, RACI, Risk Management & Sharing Knowledge.
2: Communication & Stakeholder Management
Goal Set: In this module of ITIL MALC training you need to understand about business relationship role, stakeholder management, various management such as financial, capacity, information, demand management, Change evaluation Value & Interfaces, Managing lifecycle processes.
Topics: The role of Business Relationship management in coordination across lifecycle, Stakeholder Management & Communication, Value of communication across Service Lifecycle, ITSM processes across Lifecycle, Integration of Service Management, Strategy impact on Service Lifecycle, Service Lifecycle perspective as value addition for service solutions, Inputs & Outputs of Service lifecycle stages, Value of Service Strategy processes interfacing with other processes Strategy Management Value & Interfaces, Service Portfolio Management Value Interfaces, Financial Management for IT Services, Demand Management, Business Relationship Management, Design coordination Value & Interfaces, Service Catalogue Management Value & Interfaces, Service level Management Value & Interfaces, Availability Management Value & Interfaces, Capacity Management Value & Interfaces, ITS Continuity Management Value & Interfaces, Information Security Management Value & Interfaces, Supplier Management Value & Interfaces, Transition Planning & Support Value & Interfaces, Change Management Value & Interfaces, Asset & Configuration Management Values & Interfaces, Release & Deployment Value & Interfaces, Service Validation & Testing Value & Interface, Change evaluation Value & Interfaces, Knowledge management Value & Interfaces, Event Management Value & Interfaces, Incident Management Value & Interfaces, Request Fulfillment Value & Interfaces, Problem Management Value & Interfaces, Access Management Value & Interfaces, Seven Step Improvement Value & Interfaces, Other Process role in Seven step improvement process, Stakeholder needs & Requirements, SDP Link among all the lifecycle stages, Managing lifecycle processes: Knowledge, Skills & Competence, Operational staff in all other stages of lifecycle: Involving Stakeholders in Transition.
3: Managing Services across Lifecycle
Goal Set: In this module of ITIL MALC course you need to understand about SLM report, CSAT surveys, business trends, lifecycle stages of CSF and risks.
Topic: SLM Report and review activities & CSAT surveys, reviewing business trends & changed priorities, Challenges, CSF & Risks of all lifecycle stages.
4: Governance, Roles, People, Organization & Competence
Goal Set: In this module of ITIL MALC classes you need to understand about governance and management system, types and strategies of service provider, organization structure.
Topics: Governance & Management system, Its sourcing, Organizational structure, Skills & Competence, Service provider Types & Strategies.
Goal Set: In this module of ITIL MALC course you need to understand about usage of metrics, various types of metrics, CSF, KPI, development of frameworks, improving service management capability, event management tools, types of metrics.
Topics: Measuring & Demonstrating Value for Business, Determining & Using the metrics: Types of metrics, CSF, KPI & Value of Measurement, Design & Development of a measurement framework, Measurement, Monitoring, controlling system & Event management tools, Implementing & Improving Service Management Capability, Implementing Service Management.
ITIL MALC Demo Class Recording
Welcome, To ITIL MALC Training
How it Works?
- This is a ITIL MALC training with Instructor led live and Interactive Sessions.
- This course contains Practical Work involving Practical Hands-on, Lab Assignments, and Real World Case Studies. This practical work can be done at your own pace.
- You will have access to 24×7 Technical Support. You can request for assistance for any problem you might face or for any clarifications you may require during the course. We also provide ITIL MALC training material for your reference.
- At the end of the ITIL MALC training, you will have to work on a Project. You will receive a Grade and a Verifiable Certificate on the successful completion of this project.
Frequently Asked Question
Boosting skills and building confidence
Very good experience
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