Continual Service Improvement
About Continual Service Improvement:
Continual Service Improvement (CSI) track the record of improvement that determines the opportunities for improvement and to find out the impact of improvement efforts. ITIL CSI process is one of the phase of ITIL lifecycle and is documented in a separate ITIL publication. ITIL V3 CSI works well only if it’s integrated throughout the lifecycle, which creates a culture of continual improvement. This ITIL CSI Exam will build your career in IT field.
Why Learn Continual Service Improvement?
ITIL continual service improvement course designed by the professional trainers, based on the business needs. It helps the candidate to get real time knowledge of the subject. It covers the entire methods and process required for understanding the IT business process. Our technical staff and trainers are very attentive in answering any type of query during the ITIL CSI online course. We provide the complete stuff needed for easy understanding of the course. We even prepare candidate for answering the ITIL continual service improvement exam questions.
About ITIL instructor:
Kalyana Chakravarthy Mekala (M.Tech)
(ITIL and Prince2 expert)
Mr. Kalyana Chakravarthy Mekala got real time experience in teaching students for ITIL CSI, foundation, SS, ST, SD and SO courses. He has acclaimed lot of goodwill and accolades in the field of ITIL by his high impact training sessions.
He is certified ITIL V3 Expert for both Lifecycle & Capability. Kalyana Mekala implemented ITIL ITSM in 5 Five MNC companies in India and Egypt. He is also certified Prince2 Practitioner and Six Sigma Green Belt on Balanced Score Card creation. Kalyan Mekala has worked for number of IT organizations in India and abroad. He is accredited ITIL & Prince2 Trainer from APMG.
ITIL Continual Service Improvement(CSI) course Prerequisites:
For getting ITIL training, candidate must have a valid ITIL Foundation Certificate in IT Service Management or Earlier ITIL Foundation Plus Foundation Bridge.
ITIL V3 CSI Course Targeted Audience:
The main targeted audience for the ITIL CSI online training, but it’s not restricted:
- IT architects
- Chief information officers (CIOs)
- Service designers
- Chief technology officers (CTOs)
- IT consultants
- IT planners
- IT security managers
- IT audit managers
ITIL V3 CSI Training Target:
- Introduction to CSI
- CSI processes
- Organizing for CSI
- Continual Service Improvement principles
- Implementing and improving CSI
- Managing people through CSI
- Challenges, critical success factors and risks.
- Technology considerations
Online Training Format:
Participates belongs various regions will get the confirmation mail from us after registeration. The candidate will get access to all training sessions, videos and materials. We provide learning management system, which is very well design and videos for the missed sessions. Our technical staff is good in responding to any of the candidate queries. The candidate can ask any questions during the ITIL CSI online course and which assist to clear the doubt of others too. It’s a live interactive session where all participates can raise and clear doubt among themselves or from our trainers. The study material and ITIL CSI exam sample questions are prepared by our professional trainers based on the business needs. All these will help the candidate in preparing for the ITIL jobs, interview and grab the career of their interest.
Our Lab is fully equipped with latest infrastructure with Power 6 and IBM X-series dual Xeon Based servers, EMC Clarion, Netapp Unified Storage, Brocade FC switches, Cisco FC switches, Cisco L4 switch, and all the servers are integrated with SAN. All the servers are monitored by Nagios monitoring agent with the OTRS ticketing system. BY this SAP Payroll training, All the students will have an individual access to the servers through thin clients remotely. Students will be exposed to the real time scenarios through which they can get good exposure on the subject. To help the student in their practical sessions, there will be lab faculties available all the time.
- Reference for ITIL books
- Resume Preparation
- Placement Assistance
ITIL CSI certification leads to the expert in IT service Management. It builds the skillstest, impart and validate the knowledge on industry uses in service management as documented in the ITIL CSI Publication. Certification demonstrates the ability and knowledge of the candidates on IT business processes. Certification includes course name, candidate name, averagescoredgrades/marks during the course. The demand for this ITIL CSI certificate is high, and you will get extra pay for being a certified professional.After attending ITIL CSI exam.
ITIL CSI course curriculum
1: CSI Introduction
Goal Set: In this module of ITIL CSI online training you need to understand about CSI lifecycle and business questions.
Topics: Context of CSI in the lifecycle,Inputs & Outputs, Business Questions to warrant the CSI Initiatives.
2: CSI Principles
Goal Set: In this module of ITIL CSI online training you need to understand about CSI Success, SLM influence, Deming cycle influence, CSI processes, Measurement, analysis, Benchmarking, RACI usage and IT Service Management Suites.
Topics: Understanding the Organization change – CSI Success, Ownership & Accountability for CSI Success, SLM influence on CSI activities, Knowledge Management on CSI success, Deming cycle influence and interface with CSI, Service Measurement role in CSI, CSI supporting good Governance & Other models, Standards, frameworks in support of CSI, CSI Processes, Purpose & Objectives, Scope & Business Value of CSI Seven Step improvement process, Assessment, Gap Analysis, Benchmarking, Service Measurement: Designing &Analysing, SWOT – BSC- Dashboards: All about metrics, Creating ROI & Establishing Business Case, Service reporting, Policies & Rules, Availability Process techniques usage in CSI, Capacity, Problem, Continuity & Knowledge Management process usage in CSI, Service Owner, Process Owner, Manager & Practitioner, CSI Manager, Nature of activities & Skills required, Comparison of CSI manager role with others, RACI usage in defining Roles & Responsibilities, IT Service Management Suites, N/W, Event, IM/PM auto logging, Performance, Statistical Analytical tools, Project & Portfolio tools, Financial Management & Business Intelligence, Starting consideration & Governance role, Effect of Org. Change on CSI & Communications Strategy.
ITIL CSI Demo Class Recording
Welcome, To ITIL CSI Training
How it Works?
- This is an ITIL CSI online coursewith Instructor led live and Interactive Sessions.
- This course contains Practical Work involving Practical Hands-on, Lab Assignments, and Real World Case Studies. This practical work can be done at your own pace.
- You will have access to 24×7 Technical Support. You can request for assistance for any problem you might face or for any clarifications you may require during the course.The ITIL CSI materials prepared by the professional trainers that help the candidate in clearing every doubt raised during the course.
- At the end of the course, you will have to work on a Project. You will receive a Grade and a Verifiable Certificate on the successful completion of this project.
Frequently Asked Question
Very good instructor
Excellent interactive session
Awesome Learning Experience
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