Continual Service Improvement | ITIL CSI Exam | KernelTraining

Continual Service Improvement

Upcoming Batches

02

Feb

Mon-Fri (15 Hours)

12 PM - 02 PM

$451.28

$564.08

11

Feb

Mon-Fri (15 Hours)

12 PM - 03 PM

$451.28

$564.08

16

Feb

Mon-Fri (15 Hours)

12 PM - 02 PM

$451.28

$564.08

Course Features

There will be 15 Hours of Online Live Instructor-led Classes. You will be learning from real time expert. We also provide 24/7 support for you. Registered people will have access to LMS (Learning Management System) where you can find useful material and recorded sessions.

*Conditions Apply


For Lab/Practical’s we have allotted duration of 7 Hours. We give access to our Data center through VPN access. Feel free to contact us if you have any doubts our team will help you out. We have good lab infrastructure at our location.

*Conditions Apply


For Project completion total of 4 Hours are given for the participants. Candidates have to pay attention and complete the work. Participants need to utilize this time and finish project on time.

*Conditions Apply


All registered candidates will have access to learning management system which in short is called as LMS. Here you will find useful stuff such as class recordings, which will help in your career. LMS access will expire after 5 Months, from the date of registration of online/self-paced course.


24x7 online support team is available to help you with any technical queries you may face during the course. All the queries are tracked as tickets and you will get a guaranteed response from a support engineer. If required, Live support is provided by the support team by accessing your machine remotely. This ensures that all your concern faced during labs and project work are clarified anytime.


Towards the end of this online course, you will be working on a project. Project will be reviewed by our expert panel. On completion of project you will get course completion certificate from Kernel Training. Feel free to contact us for any queries.

About Continual Service Improvement:

Continual Service Improvement (CSI) track the record of improvement that determines the opportunities for improvement and to find out the impact of improvement efforts. ITIL CSI process is one of the phase of ITIL lifecycle and is documented in a separate ITIL publication. ITIL V3 CSI works well only if it’s integrated throughout the lifecycle, which creates a culture of continual improvement. This ITIL CSI Exam will build your career in IT field.

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Upcoming Batches
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Upcoming Batches

Why Learn Continual Service Improvement?

ITIL continual service improvement course designed by the professional trainers, based on the business needs. It helps the candidate to get real time knowledge of the subject. It covers the entire methods and process required for understanding the IT business process. Our technical staff and trainers are very attentive in answering any type of query during the ITIL CSI online course. We provide the complete stuff needed for easy understanding of the course. We even prepare candidate for answering the ITIL continual service improvement exam questions.

About ITIL instructor:

Kalyana Chakravarthy Mekala (M.Tech)

(ITIL and Prince2 expert)

Mr. Kalyana Chakravarthy Mekala got real time experience in teaching students for ITIL CSI, foundation, SS, ST, SD and SO courses. He has acclaimed lot of goodwill and accolades in the field of ITIL by his high impact training sessions.

He is certified ITIL V3 Expert for both Lifecycle & Capability. Kalyana Mekala implemented ITIL ITSM in 5 Five MNC companies in India and Egypt. He is also certified Prince2 Practitioner and Six Sigma Green Belt on Balanced Score Card creation. Kalyan Mekala has worked for number of IT organizations in India and abroad. He is accredited ITIL & Prince2 Trainer from APMG.

Check Complete Profile Here

ITIL Continual Service Improvement(CSI) course Prerequisites:

For getting ITIL training, candidate must have a valid ITIL Foundation Certificate in IT Service Management or Earlier ITIL Foundation Plus Foundation Bridge.

Course Targeted Audience:

The main targeted audience for the ITIL CSI online training, but it’s not restricted:

  • IT architects
  • Chief information officers (CIOs)
  • Service designers
  • Chief technology officers (CTOs)
  • IT consultants
  • IT planners
  • IT security managers
  • IT audit managers

ITIL CSI Training Target:

  • Introduction to CSI
  • CSI processes
  • Organizing for CSI
  • Continual Service Improvement principles
  • Implementing and improving CSI
  • Managing people through CSI
  • Challenges, critical success factors and risks.
  • Technology considerations

Online Training Format:

Participates belongs various regions will get the confirmation mail from us after registeration. The candidate will get access to all training sessions, videos and materials. We provide learning management system, which is very well design and videos for the missed sessions. Our technical staff is good in responding to any of the candidate queries. The candidate can ask any questions during the ITIL CSI online course and which assist to clear the doubt of others too. It’s a live interactive session where all participates can raise and clear doubt among themselves or from our trainers. The study material and ITIL CSI exam sample questions are prepared by our professional trainers based on the business needs. All these will help the candidate in preparing for the ITIL jobs, interview and grab the career of their interest.

Lab Infrastructure:

Our Lab is fully equipped with latest infrastructure with Power 6 and IBM X-series dual Xeon Based servers, EMC Clarion, Netapp Unified Storage, Brocade FC switches, Cisco FC switches, Cisco L4 switch, and all the servers are integrated with SAN. All the servers are monitored by Nagios monitoring agent with the OTRS ticketing system. BY this SAP Payroll training, All the students will have an individual access to the servers through thin clients remotely. Students will be exposed to the real time scenarios through which they can get good exposure on the subject. To help the student in their practical sessions, there will be lab faculties available all the time.

We provide:

  • Reference for ITIL books
  • Resume Preparation
  • Placement Assistance

Certification:

ITIL CSI certification leads to the expert in IT service Management. It builds the skillstest, impart and validate the knowledge on industry uses in service management as documented in the ITIL CSI Publication. Certification demonstrates the ability and knowledge of the candidates on IT business processes. Certification includes course name, candidate name, averagescoredgrades/marks during the course. The demand for this ITIL CSI certificate is high, and you will get extra pay for being a certified professional.After attending ITIL CSI exam.
 

ITIL CSI course curriculum

1: CSI Introduction

Goal Set: In this module of ITIL CSI online training you need to understand about CSI lifecycle and business questions.

Topics: Context of CSI in the lifecycle,Inputs & Outputs, Business Questions to warrant the CSI Initiatives.

2: CSI Principles

Goal Set: In this module of ITIL CSI online training you need to understand about CSI Success, SLM influence, Deming cycle influence, CSI processes, Measurement, analysis, Benchmarking, RACI usage and IT Service Management Suites.

Topics: Understanding the Organization change – CSI Success, Ownership & Accountability for CSI Success, SLM influence on CSI activities, Knowledge Management on CSI success, Deming cycle influence and interface with CSI, Service Measurement role in CSI, CSI supporting good Governance & Other models, Standards, frameworks in support of CSI, CSI Processes, Purpose & Objectives, Scope & Business Value of CSI Seven Step improvement process, Assessment, Gap Analysis, Benchmarking, Service Measurement: Designing &Analysing, SWOT – BSC- Dashboards: All about metrics, Creating ROI & Establishing Business Case, Service reporting, Policies & Rules, Availability Process techniques usage in CSI, Capacity, Problem, Continuity & Knowledge Management process usage in CSI, Service Owner, Process Owner, Manager & Practitioner, CSI Manager, Nature of activities & Skills required, Comparison of CSI manager role with others, RACI usage in defining Roles & Responsibilities, IT Service Management Suites, N/W, Event, IM/PM auto logging, Performance, Statistical Analytical tools, Project & Portfolio tools, Financial Management & Business Intelligence, Starting consideration & Governance role, Effect of Org. Change on CSI & Communications Strategy.

ITIL CSI Demo Class Recording

Welcome, To ITIL CSI Training

How it Works?

  1. This is an ITIL CSI online coursewith Instructor led live and Interactive Sessions.
  2. This course contains Practical Work involving Practical Hands-on, Lab Assignments, and Real World Case Studies. This practical work can be done at your own pace.
  3. You will have access to 24×7 Technical Support. You can request for assistance for any problem you might face or for any clarifications you may require during the course.The ITIL CSI materials prepared by the professional trainers that help the candidate in clearing every doubt raised during the course.
  4. At the end of the course, you will have to work on a Project. You will receive a Grade and a Verifiable Certificate on the successful completion of this project.

 

Frequently Asked Question

Can I make a direct walk-in to the live class?
What are the payment Options?
Who are the instructor?
What is the duration of session?
What is the procedure to download session video.?
Can I opt for short term duration classes?
Can I opt to cancel and reschedule my Course?
How fast would I get access to the learning material after signing up for the course?
Do I have permission to download training videos?
Will i be working on project?
How is the practical done?
What if i miss or skip a session?
Will my queries be answered after the completion of Training?
What is the duration for the accessibility of materials after the course completion?
Do you provide any certification for the training enrolled by me?
WIll i have to make separate payment for Certification?
What if my Project is not cleared in 1st attempt?
What if my Certification exam is not cleared in 1st attempt?
Should i pay to re-attempt the project or certification?
What are the courses offered for a fresher graduate?

Course Reviews

Very good instructor

★★★★☆
4 5 1
Very good instructor of ITIL CSI Online course, well represented from the basics, which build confidence in me.

Excellent interactive session

★★★★☆
4 5 1
I was a student in kernel training, interactive session was excellent in ITIL CSI online classes, cleared every doubt in my mind without being questioned.

Awesome Learning Experience

★★★★★
5 5 1
Awesome learning experience with professional trainers, every topic are explained with real time examples.

Good Environment

★★★★☆
4 5 1
Good environment, excellent way of interaction with students made the ITIL CSI online course more knowledgeable.

Excellent strategies

★★★★☆
4 5 1
Excellent strategies adopted for ITIL CSI online training, very much impressed.

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Upcoming Batches

02

Feb

Mon-Fri (15 Hours)

12 PM - 02 PM

$451.28

$564.08

11

Feb

Mon-Fri (15 Hours)

12 PM - 03 PM

$451.28

$564.08

16

Feb

Mon-Fri (15 Hours)

12 PM - 02 PM

$451.28

$564.08

Course Features

There will be 15 Hours of Online Live Instructor-led Classes. You will be learning from real time expert. We also provide 24/7 support for you. Registered people will have access to LMS (Learning Management System) where you can find useful material and recorded sessions.

*Conditions Apply


For Lab/Practical’s we have allotted duration of 7 Hours. We give access to our Data center through VPN access. Feel free to contact us if you have any doubts our team will help you out. We have good lab infrastructure at our location.

*Conditions Apply


For Project completion total of 4 Hours are given for the participants. Candidates have to pay attention and complete the work. Participants need to utilize this time and finish project on time.

*Conditions Apply


All registered candidates will have access to learning management system which in short is called as LMS. Here you will find useful stuff such as class recordings, which will help in your career. LMS access will expire after 5 Months, from the date of registration of online/self-paced course.


24x7 online support team is available to help you with any technical queries you may face during the course. All the queries are tracked as tickets and you will get a guaranteed response from a support engineer. If required, Live support is provided by the support team by accessing your machine remotely. This ensures that all your concern faced during labs and project work are clarified anytime.


Towards the end of this online course, you will be working on a project. Project will be reviewed by our expert panel. On completion of project you will get course completion certificate from Kernel Training. Feel free to contact us for any queries.

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